The subtitle to this book by Susan J. Ellis is “The Executive Role in Successful Volunteer Involvement,” and that’s true as far as it goes. For executives in businesses or organizations in which volunteers make up only a small fraction of the total workforce, this book is an excellent resource. Ellis devotes full chapters to budgeting for volunteers, the impact and financial value of volunteer contributions, understanding the volunteer/employee relationship (especially how it can go wrong and what to do to prevent or fix it), legal issues, and managing volunteers at all levels, from those performing basic tasks to those supporting the executive suite...
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